Help

If you don't find what you need here, choose Contact Us to phone or email us.

Frequently Asked Questions

What credit cards do you accept?

We accept Mastercard, Visa, American Express, and Discover. We also accept checks or money orders.

How quickly can I get my certificate of completion?

After passing the test and paying with a credit card, you can print your certificate immediately. For an additional fee we will print your certificate and mail it to you.

I don't want to provide my credit card number over the Internet. What should I do?

Our purchasing process is secure. We use encryption between your computer and our servers to keep your credit card information from prying eyes. We never permanently store your credit card number; after the transaction is complete, we erase your credit card number from our site.

If you are still uneasy about submitting your credit card number over the Internet, you may fill out the form on the Purchase Certificate page, print it, and either call us or mail the form with your credit card information or a check. (See the ContactUs page for our mailing address and phone number.) Please be sure to include your name, address, phone number, course Completion Code, credit card number, and expiration date. We will email or call you back once your transaction is complete.

Are your courses really free?

You may view our courses for free. After you have taken the test and received a score of 75% or better you may purchase the course and print your Certificate of Completion. We will maintain records of your course completion for at least five years.

Can I copy your courses and give them to my friends?

All of our courses are copyrighted. We encourage you to email links to our courses to your colleagues. You may not make copies of our courses for commercial purposes without prior written approval.

What is your privacy policy?

You may view our privacy policy and other policies and procedures on our Policies and Procedures page.